Salsa Chocolates will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered and damage occurs.

Once delivery has been accepted, refunds will only be considered if you are dissatisfied with the quality of the goods. You should contact us immediately and include a contact number for us to call you to discuss. We may ask you to return the unused portion for a full or partial refund. Our Refund Policy does not cover goods that you no longer want, or ordered by mistake, or simply don’t like the taste of.

Please note: Goods will not be refunded if they are returned to us without prior approval, so please contact us in the first instance to discuss.

In some instances, the cost of returning goods will be at the customer’s expense.

Chocolate discolouration

The whitish/grey discolouration sometimes seen on chocolates is called bloom. Some may mistake it for mould growth – but it is not! All chocolates are carefully kept, handled and inspected prior to sending. Bloom may develop on chocolate in response to fluctuations in temperature during transit. What you are actually seeing is nothing more than cocoa butter or sugar crystals coming to the surface of the chocolate in response to temperature changes. This will not alter the taste in any way No refund is offered for this type of dissatisfaction.

Changes to orders

We will happily change your order if you advise us in writing immediately, and prior to us shipping your order. Any requests received after we have shipped your order cannot be approved.

Ordering

Orders will not be despatched until payment in full has been received.